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In this assignment you will review technical information from the Contact Center

by | Feb 13, 2022 | Business and Management : Management | 0 comments

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In this assignment you will review technical information from the Contact Center Case Study and develop two different Status Reports based on the communication plan you previously developed.
Based on the information provided in the assignment instructions and attached sheets, create two different Phase 1 Status Reports to provide to the stakeholders identified and included within your communication plan as:
High Power/Low Interest (quadrant 3 – Keep Satisfied)
Low Power/High Interest (quadrant 2 – Keep Informed)
Please reference the attached document for specific assignment instructions and the assignment rubric.
Attached:
1) Contact Center Case case study
2) Communication Plan 2 (use this to develop the two different Status Reports based on the communication plan)
3) Lesson 5 status report (instructions)
4) W5A1_Phone Call Data_Pilot Phase 1.xlsx
5) W5A1_Call Summary – Pivot Tables .pd

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